El departamento de recursos humanos RRHH de una empresa es clave para el marketing de la experiencia CXM. En necesario comprometer a todo los empleados para brindar buenas vivencias a los clientes y construir esta importante ventaja competitiva para su empresa. Estrategias aptas para PyMEs y empresas grandes.

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How to Improve Employee Productivity and Workplace Climate in SMEs with Customer Experience Management (CXM) and HR

Optimization of your organization using CXM not only ensures customer retention, but it allows tasks to be managed more efficaciously (boosting productivity) and improve worker relationships (creating a better work environment).

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