THREATS:

✔ Many customers tell at least 9 people about their bad experience. Bad publicity.

✔ 80% of the clients that your company lose did not complain. The traditional customer service system does not capture them.

✔ Getting a new customer costs 5 times more than retaining one.

OPPORTUNITIES:

✔ A 5% reduction in portfolio decline increases profitability by 80%.

✔ The customer who has a good experience with your company will spend 60% more.

✔ Extended Customer Service detects and contacts the dissatisfied customers before they leave your company.